Terms of service

Groovy Lane Terms of Use

Updated 19.06.2026

1. Customer

Groovy Lane is an online shopping website maintained by Oy Air United International Ltd (Business ID: 3407337-1).
Groovy Lane online shopping customers can be consumers, companies and organizations.
These terms and conditions apply to the commercial relationship between Oy Air United International Ltd / Groovy Lane online shopping (hereinafter referred to as the “Company”) and its consumer customers (hereinafter referred to as the “Customer”), to which Finnish and EU legislation on consumer trade, marketing and advertising also applies.
In trade between companies and associations (B2B), the current Commercial Act is followed, and the terms and conditions for consumer trade do not apply.
The Company has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions valid at the time of order, which can be read on the Company’s online shopping website.

2. Customer relationship and data protection

When ordering, the Customer fills in their complete contact information at the online store checkout when placing an order or the Customer creates a customer account for ordering, where the Customer stores their complete contact information. Customers are required to provide their name, address, telephone number and email address.
Customer information is stored in the Company's customer and marketing register, where the information is used to maintain the customer relationship. The Company and its group companies also have the right to process and disclose the information in the register for justified purposes in accordance with applicable legislation.
The data protection statement in accordance with the General Data Protection Regulation can be seen on the Groovy Lane online store page under Data Protection Policy. The Customer can check the information about themselves through their customer account and, if they wish, prohibit the use and processing of their data for marketing purposes.
The Company's online store pages are constantly monitored for data breaches and other abuses. Any activity that violates the terms of the contract will be reported immediately to the supervisory authority. The Company has the right to cancel the transaction if the Customer has not acted in accordance with generally accepted practices. In addition, the Company reserves the right not to sell products for resale.
The Customer may also be sent a product review request by email after purchase. Responding to the review request is voluntary, and it only includes products that the Customer has already purchased. The Company uses the information collected through reviews to develop the customer experience, product range and services. The Customer has the right to prevent the sending of review requests in the settings of their own customer account. The Company wants to offer its Customers the most accurate picture / accurate product reviews of the product so that we can serve our Customers as well as possible and keep our product range as high as possible. Therefore, we ask you to take a moment and respond to the product review surveys as comprehensively as possible.

3. Product serlection

The Company sells products to Customers that are mainly in the warehouses of our partners in Europe and in our own warehouse in Finland. If the product is out of stock in our warehouse or in the warehouse of our partner, the Customer will not be able to order it from our online store. In this case, the product will be marked “Sold out” or a similar marking, and there is no ordering option. However, if the product has been out of stock and the Customer has been able to order it through the online store, we will notify the Customer of this without delay and an estimate of when the product will be available to the Customer. We also try to add information to the product texts of the product when the product will be available next if we know it. Most of the products we sell are manufactured to order.
The Company is not liable for damage caused by force majeure. Force majeure is considered to be an unforeseen circumstance or change in circumstances that is beyond the Company’s control. The Company will notify the Customer of force majeure without delay.
The Company may sell outlet products online. Outlet products are mainly customer returns, sample pieces, used in advertising, repaired or used products. The condition of the product and other properties and terms and conditions of sale are defined in the sales information of the outlet product.
The Company reserves the right to restrict the sale of certain products. The age limits of the products are observed in accordance with the law. Ordering K18 products requires the disclosure of the date of birth to the Company and the necessary permits for parts of the products that require official permits to be submitted to the Company before the products are sold.

4. Payment terms and payment

Payment service provider STRIPE
The payment intermediary service and payment service provider is STRIPE, which is one of the world's largest and most reliable payment service providers. Click here to visit STRIPE's website.
In case of complaints, we ask you to primarily contact the product supplier.

Payment service provider KLARNA
You can choose Klarna as a payment method.
Klarna offers you detailed payment terms on its website.
For more information or questions about payment, please visit Klarna's website.
In case of complaints, we ask you to primarily contact the product supplier.

Payment service provider PAYPAL
The payment intermediary service and payment service provider is PAYPAL, which is one of the world's largest and most reliable payment service providers. Click here to visit PAYPAL's website.
In case of complaints, we ask you to primarily contact the product supplier.

Payment service provider APPLE PAY
APPLE PAY is the payment intermediary service provider and payment service provider. Click here to visit the APPLE PAY website.
In case of complaints, please contact the product supplier first.

Payment service provider GOOGLE PAY
GOOGLE PAY is the payment intermediary service provider and payment service provider. Click here to visit the GOOGLE PAY website.
In case of complaints, please contact the product supplier first.

The customer selects the desired payment method from the options displayed at the checkout.

5. Delivery

We have already selected the shipping company to be used for your order, so all you need to do is accept your order.
The most common shipping companies we use are GLS., UPS, DHL, Postnord, Matkahuolto and Posti.
The most common delivery methods are delivery to the nearest pickup point and delivery to your door (these vary depending on the supplier and the ordered product).
As a rule, the products of a single order are delivered in one go, if the ordered products are delivered from the same warehouse / manufacturer. Orders containing multiple products may be sent in multiple packages if the products are delivered from different warehouses / manufacturers or if a product is not available at the moment, in which case it is possible that not all products arrive at the same time.
If not all of the products in the order are immediately available for delivery, the Customer can request to split the order, in which case the missing products will be transferred to a new order. However, the Company reserves the right to split orders unilaterally, in which case the shipment of the new order will also be free of charge.
You can find the current delivery terms and conditions on the Groovy Lane online store page under Delivery Policy.

6. Pricing and payment methods

The prices shown in the online store include VAT and delivery costs are calculated separately at checkout (up-to-date delivery country options are displayed at checkout). NOTE! The shipping price of some products cannot be calculated directly at checkout, so you can get the current price for the shipping of your order by contacting us at info@groovylane.store. The company reserves the right to cancel an order if the product has been sold at a clearly incorrect price due to a pricing error, system failure or other similar error situation.
Prices are checked at the time of processing. If the price increases before the order is processed, the product will be sold at the price at the time of order placement. Current information on the available payment methods can be found on the Groovy Lane online store pages. Other terms and conditions may also apply to credit payment methods, for example, regarding checking creditworthiness. More detailed descriptions of the credit and information about the credit issuer are specified by the payment service provider when making the payment as required by law.

7. Order receipt

Notification of an externally damaged package received must be made to the delivery party immediately upon receipt of the package, so that the damaged package is noted upon delivery. A written receipt must also be requested by email or similar, from which it can be forwarded by email if the ordered goods have also been damaged in transit (without this documented notification, we cannot automatically accept the return of externally damaged packages).
The recipient of the order must also verify the authenticity of the ordered product, for example, the EAN code of the product before opening the product's sales package.
NOTE! Notification of a damaged/wrongly delivered product must be made within 24 hours of receiving the product to the email address info@groovylane.store (the notification must include good quality pictures of the damaged/wrong product, a written explanation to clarify the defect/establish the wrong delivery, and the package supplier's note on the damaged package (if the transport package was damaged during delivery to the customer).

8. Returns

Groovy Lane offers consumer customers a 14-day right of return for products sold by it in accordance with the Consumer Protection Act. We comply with the liability for defects in goods as defined in the Consumer Protection Act for all our products. Notification of a damaged product must be given no later than 24 hours after receiving the product. Notification of the return of the product must be given no later than 14 days after receiving the product in writing by email to info@groovylane.store OR the customer also has the option of making a return notification directly on the online store website. The customer will receive a confirmation of the return request to their email, and later a notification of the return acceptance, which indicates the return address and other information required for the return. The return notification can be made in the “Cancel order / Make a return” section at the bottom of the online store.
The customer can return the product via the shipping company they deem appropriate. The customer must provide the tracking number / shipping number to the Company without delay.
NOTE! We do not grant free returns for our products. The customer is always responsible for the shipping costs of returned products. (This is the main reason why we can offer products at these prices without adding extra to our prices for "fun shopping", and for ecological reasons we do not support driving goods back and forth across Europe in trucks, so please read the product information carefully before ordering the product).

NOTE! Some products cannot be returned by regular mail due to their size, weight or other characteristics, and these products require separate handling or special transport, the price of which is significantly higher than regular mail. The customer is always responsible for the shipping costs of the products they return themselves, including for these products. For example, the return of almost all furniture and most larger interior design products requires special packaging, so the return shipping costs to mainland Finland almost systematically exceed 200 euros / product. The shipping costs for returning sofas and beds are over 350 euros / product to mainland Finland, depending on the country of shipment.
NOTE! We do not collect shipments intended for payment by the recipient by post or in any other way. The customer is always responsible for the shipping costs of the products they return themselves.
Returned products must be packaged carefully.
The customer is obliged to present a proof of purchase, receipt or other proof of the purchase transaction and time in connection with the return. In addition, the Customer must carefully keep all documents related to the customer return until they have received notification of receipt of the return from the Company.
The Customer is liable for any decrease in value in accordance with the law if the product has been put into use. The Customer must take care of the product and the accessories, instructions and product packaging supplied with it until they have decided to keep the product.
The Company will return the payments received for the returned products no later than 14 days after the returned products have arrived at the Company. The refund will be made using the payment method with which the Customer paid for the order.
The limitations of the right to return are determined in accordance with applicable legislation. Pursuant to Chapter 6, Section 16 of the Consumer Protection Act.
You can find up-to-date return terms and instructions on the Groovy Lane online store page under Return Policy.

9. Warranty

If the product has a separate warranty granted by the seller or manufacturer of the product, we will inform you about it separately on the product website. Any warranty granted does not limit the seller's liability for defects referred to in the Consumer Protection Act. The customer must familiarize himself with the stated warranty terms of the product before using the product. Any separately granted warranty can be found on the product's online store page. Warranty repairs under warranty are always carried out in accordance with the terms stated in the Consumer Protection Act.
The warranty repair / maintenance time estimate is approx. 30 days. Products delivered for repair / maintenance are stored for three months after the customer has been notified of the completion of the maintenance / work. After this, the product is recycled.
The company is not responsible for any damage caused by the customer. Costs outside the warranty / warranty and clearly unjustified repair / maintenance costs may be charged in full to the customer.

10. Dispute resolution

The parties shall endeavour to negotiate any disputes, but if no agreement is reached between the parties, the consumer customer has the right to bring any disputes arising from this agreement to the attention of the consumer advice service or to have the dispute resolved by the consumer dispute resolution board. The consumer also has the option of using the online dispute resolution platform maintained by the European Commission. These procedures are in writing.
Attorney fees are not reimbursed, as the consumer advice service and the consumer dispute resolution board provide free assistance in resolving disputes.
The customer may bring an action against the Company regarding disputes arising from the contractual debt relationship either in the District Court of Southwest Finland or in the district court of his or her permanent residence. If the customer does not have a residence in Finland, the disputes will be handled in the district court of the Company's domicile.